Shipping Policy

Processing and delivery

Business days exclude weekends and public holidays. Delivery estimates start when an order is dispatched, so the typical total estimated time is processing plus transit. Weather, carrier disruptions, customs processing, and remote destinations can affect delivery. We will communicate material delays when known.

Shipping origin and charges

Orders may be fulfilled from our own or partner facilities depending on inventory and destination; an order may ship from outside the United States. Available methods and shipping charges are calculated at checkout. Any import duties or taxes not included in checkout, if applicable, may be collected by local authorities; review the total before purchase.

Tracking

Once an order ships, a confirmation email with tracking details will be sent. Tracking updates may take time to appear after the carrier receives the parcel.

Delays, missing packages, and address issues

If tracking stops updating, a package appears lost, or a delivery is marked complete but you cannot locate it, email service@moxerin.com with your order number. We will investigate with the carrier and work toward an appropriate resolution. Please check your shipping address before payment and contact us promptly if a correction is needed.

Shipment delays before dispatch

If we cannot ship within the stated processing period, we will inform you of a revised shipping date and give you the choice to accept the delay or cancel the unshipped order for a prompt refund.